In this week’s episode, we have a fantastic repeat guest: Mary Shores!
She has a job that most people would be extremely uncomfortable with, and that is to ask people for money — specifically debts. When people don’t pay their bills, it is her job to call them up as their friendly neighborhood debt collector.
Last time I had Mary Shores on the podcast, we focused on her expertise as a conscious communicator and the methodology she had developed around that. It wasn’t until Mary spoke at my event, Impact LIVEs, this past October, that I found out about Mary’s primary business — a debt collection agency! The experience she gained from having to collect money on behalf of her clients actually compelled her to develop the methodology that she uses with respect to conscious communication.
There is probably not a conversation more difficult on earth than to ask someone for money — especially money that they owe or debts they cannot pay. Mary’s mission in life is to leave those conversations with those people feeling better than when the conversation started — that is a challenge if I’ve ever heard one!
Today on the podcast, Mary and I not only talked about her methodology around conscious communication but the energetics of money. How do we deal with this need for us, as business owners, to ask people for money? And how do we position the systems and language effectively within our own business to be able to do it?
[1:48] About today’s episode and guest!
[4:11] Welcoming Mary Shores back to the Entrepology Podcast!
[4:54] Mary tells her story as an entrepreneur and her core business.
[11:19] How can we, as entrepreneurs, approach the conversation of asking for money in a way that everyone leaves the conversation feeling empowered? And what mindset should we put ourselves in?
[21:51] The importance of switching away from a passive voice when asking for money.
[24:12] Mary’s recommendations for what you should make part of your training agenda in regards to asking for money.
[26:45] Mary’s advice for the best ways of broaching a conversation when somebody owes you money.
[30:03] Mary tells a story about how patients can energetically affect you — especially in a negative way if they’re difficult when it comes to payments.
[32:55] Mary’s tips for creating empathy and compassion for those who owe money, planting a seed of happiness, and setting expectations.
[36:06] How long did it take Mary to find her groove and flow in her business as an entrepreneur?
[43:41] Some of the things Mary has done in the last year to really elevate her journey as an entrepreneur.
[52:00] What Mary would like her legacy to be.
[54:30] Mary Shore’s key-performance indicators!
[1:00:46] Where to follow-up with Mary Shore online!
Mentioned in This Episode:
More About Mary Shores
20 years ago, Mary Shores started with an idea. Today, she is a successful entrepreneur with a multi-million-dollar, heart-centered business and a best-selling book, Conscious Communications. But she didn’t start that way. Mary hit rock-bottom after enduring the loss of her daughter and surviving an unstable past filled with abandonment but found within herself the strength to rebuild by founding an industry-changing business. She now inspires others with lessons of resiliency and empowerment nationwide.
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CALL TO ACTION
Utilize Mary’s tips the next time you need to ask a client or patient for money! Firstly, set up policies and procedures around your billing practices. Next, train a receptionist to take over the role of asking for money if your business is big enough. It’s also important to train all of your staff to know how to interact around money.
We also want to say lots of positive words because positive words reinforce a positive outcome (meanwhile, negative words reinforce a negative outcome). And it’s important to plant seeds (in who you’re asking for money from) that everything is going to turn out alright. Then, you need to set expectations of what’s going to happen next. So put this together in a little three-step process: 1) validate 2) seed of happiness 3) action statement.